1.Put the verbs in brackets in the correct form.
What do housekeepers typically do?
Typically housekeepers (clean) hotel rooms, either when guests (leave) for the
day or after they (check) out. If a guest (stay) for more nights, a housekeeper
simply (make) the bed(s), (change) any dirty towels and (empty) the bins. After a
guest (check out), they (replace) the bed linen and (clean) the rooms more
thoroughly, (wipe down) surfaces and (vacuum) the carpets if necessary. They
(replace) any toiletries and (report) any problems that need (fix) to their
supervisor. They may also perform a variety of (clean) duties in public areas of the
hotel.

25.Complete the sentences with the words from the conversation.
1. Susan knocks on the guests‘ door and says, ―‖.
2. Susan tells the guest, ―No hurry. Take your .‖
3. Sara gives Susan a Room Report.
4. The report shows the of the rooms.
5. Sara says that for reasons the guests must go to the front desk to get
another card key.
6. Sara tells Susan not to knock on the door of a room with a ―Do not ‖
sign.
7. Susan tells Sara ―Thanks for me out.‖

24.Read another conversation.

Housekeeping!
We‘ll be leaving in about half an hour.
Fine. I‘ll come back later then.
Housekeeping! Anyone here?
Yes. Oh, it‘s the maid. What time is checkout?
Twelve noon.
I‘ll be here until then.
No hurry. Take your time.
LATER
Good morning, Susan. Here is your daily Room
Vacancy Report. It shows you the status of the room.
Remember, if there is a ―Do Not Disturb‖ sign on the
door, don‘t knock. We want to respect our guests‘
privacy.
Oh, yes. I know that‘s important. All the rooms I tried
had no sign on the door. I thought they were vacant, but
they were occupied.
Look at the report. Rooms 303 to 305 have checked out.
Start there.
OK. I‘ll do that.
Excuse me. Can you please open the door for me? I
forgot my card key.
I‘m very sorry, sir. For security reasons, you need to get
a new one from the front desk clerk. It‘s for your
protection.
(to Sara) Thanks for helping me out.
That‘s my job