Losing friends is about as easy as making friends if you don't know to deal with anger and conflict. Conflict is part of everyone's life.
Revolving conflict is a step by step process.Before you start discussing the problem , cool off, count to 10, take a deep breath and imagine a relaxing place. Then say what's really bothering you.
You want people to hear your opinion so make sure you practice what you preach. Listen carefully to the other person and accept that he or she might see the problem in a different way. Be flexible and open-minded, willing to apologise, forgive and move on.
