Looking back over the e-mails I have received in the last couple of weeks, I can see there is at least one
message a day from someone I don’t know, offering
some service or product I am (1)
to want. In some cases I can (2)
where they got my e-mail address from, but in
others I have no idea. For me, this unsolicited junk email is not a problem, I can just erase it from my
computer. However, in a recent survey, (3)
out for the company Novell Inc. in
the UK, 75% of those who were questioned claimed
to receive as many as five junk e-mails a day, and
15% calculated that they (4) at
least an hour a day dealing with unsolicited spam.
Apart from spam which tries to sell products
or services, there is also the problem of
(5) virus warnings, chain letters
(where terrible things will happen to you if you
don’t pass on the message to fifteen other people)
and jokes from friends and (6) .
Although sometimes the content involved can be
offensive and contain racist or sexist language, most
of it is relatively (7) . On the other
hand, in terms of wasting employees’ time, it’s a real
(8) for many businesses.
There are various strategies you can
(9) with spam. The easiest remedy
is just to delete any messages which come from an
unknown sender or look suspicious. To deal with
nuisance mail which comes from a regular source,
one solution is to (10) up your email program to ignore mail from that particular
address. More legitimate spammers often give you
the option to ‘unsubscribe’ so you don’t (11)
any more of their messages,
although in my experience this often doesn’t seem
to make any difference. Even so, while you are
(12) with spam you are not doing
the work you were hired to do. If the data analysed
in the survey is correct, 1.4% of the national
(13) force is unproductive for this
reason at any time during a working day. With a
national UK (14) bill of £368bn a
year, this means that for UK businesses spam
represents an annual cost of around £5bn.

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