Ask questions to elicit the information. 1. Some hotels follow the practice of confirming a reservation by sending a standard letter or card, which acknowledges a deposit and the type of accommodation reserved.
2. Some hotels telephone confirmation of a booking and will of course acknowledge receipt of a deposit or a special request if the time factor allows.
3. Systems that combine airline, car rental and hotel central reservation systems are known as global distribution systems.
4. If a chance guest with luggage can produce credit cards and identification, no deposit is asked for.
5. It is now common practice in large hotels to issue guests on arrival with identity booklets containing information on the facilities available in the hotel.
6. The receptionist should point out to the guest the location of the restaurants, lounges, public rooms and emergency exists.
7. Sometimes a guest wishes to change rooms and his or her arrival has already been entered on the arrival list.
8. The head porter will have the responsibility of organizing parking spaces for the coaches, seeing that the luggage is unloaded.
9. The billing office must ensure that all «extras» are charged to the correct accounts and bills settled before luggage can be moved, and finally that all room keys are collected.
10. It is the aim of any hotel to achieve the maximum room occupancy and one must remember that a «sleeper» lost is a financial loss that cannot be regained.
11. Different types of hotels are to be founded in every part of Britain and the United States.
12. The room of five- and four-star hotels must offer ample accommodation for resident and non-resident visitors.
13. If a person wants to stay in a three-star hotel he must know that the rooms have a high standard of cleanliness and good service there.