Business communication Business communication is many-sided activities. It includes speaking with people on normal and informal occasions, making and receiving telephone calls, speaking in public and communicating face-to-face. It demands from a businessman different skill: efficiency and competence, patience, ability to find a compromise when the talks are in a deadlock. Оpinions differ in what way to begin business talks: to come straight to thе point and not to beat about the bush or to introduce the elements of small talk into your negotiations (which means that first you speak about things not connected with business family, politics , sport, ete). It's up to you to decide what to choose. Of course, you should take into account the present situation. We can find a lot of recommendations how to communicate in business. Let as sum what is advised by authoritative sources: 1. Before you start negotiations plan your steps of reaching agreement in advance. Of course, it may be necessary to change your plan, to adapt it to the situation. 2. Try to analyze all the stages of your talks. You should point out the major items and the minor items. It is up to you to decide what to begin with. 3. Be rating and persistent. If the other side tries to distract your attention, don't be easily mislead. Always bear in mind your aims; follow the items of the agenda if there is one. 4. Be polite and listen to your partners attentively. Remember the proverb: first think then speak.