1 Distribution a) One of the robots on the assembly line has stopped working. 2 Personnel b) Cash flow is much worse than I thought.
3 Research c) There’s a national newspaper on the phone. They want to talk about water pollution near the factory.
4 Finance d) There's something wrong with the network: all the screens have gone blank.
5 Public Relations e) We have ten lorries waiting outside the main warehouse and there's nothing to put in them.
6 Production f) The unions have just asked for another 10%.
7 Telephone After-sales g) If we don't start producing some more useful ideas soon, they'll close down the laboratory.
8 Marketing h) Last month, there were problems with 0.31% of the bottles. This month I want that figure to be zero.
9 Reception i) I’m very sorry, madam. We certainly asked the taxi to be here at three o'clock. I’ll call them again immediately.
10 Switchboard j) The latest survey shows that the majority of 18- to 25-year-old women think our perfume smells terrible.
11 Information Technology k) I’m very sorry sir. I’ve tried to reach his secretary several times but there's no reply.
12 Quality If this doesn't work, I'll send an engineer to you this afternoon
