Having received your inquiry the firm sends you reply. as a rule the following moments are taken into consideration: 1. the writer of the reply thanks you for your order; 2. the form of the received understanding (договоренность), the order acceptance and the date are confirmed; 3. the accompaniment to the remittance is enclosed; 4. it is informed about the course (ход дела) with the order; typical phrases are often used in replies that makes easier while writing letters. everything depends on the nature of order дала, если можно с переводом )