3
3.16 Study the key phrases. Then listen
to the telephone calls again and answer the
questions.
KEY PHRASES O Phoning a medical
helpline
Can I take your name, please?
How can I help you?
I've burnt / bruised / cut my
You need to
You mustn't
Thanks for your help.
1 What has Lisa done?
2 How did she do it?
3 How does her hand feel now?
4 What has Robert's mum done?
5 What is her plan for tonight?
6 What mustn't she do?​

My plans for the future.i often asked myself the question: what do i want in this life? what do i need to do for happiness? i have some small plans for the future. first i want to finish university. now i combine work and study. in the future i want to find a job even better. after university, i plan to work in a firm, but for now i will not say which one. there is a chance that i will be lucky. i will help my parents. my parents have done a lot for me. i wish to be grateful to them. i really want to make an excellent career so that i would not deny myself anything. i want to be an independent woman. i want to travel the world, learn a lot about other countries. i want a friendly, happy family. i plan one child: a boy. i want a loving husband.

My plans for the future are not so ambitious, but certainly very important in my life. first, i'm finish school, and all 11 classes. of course, many people can choose another way, namely, to get a basic education and enroll in a technician, but, this is not included in my plans. after i finish school, i plan to enter the institute, thus to get a higher professional education. i chose this way, because professional education will help me to get a high-paying job in which i will have to use my mental resources. i built a further development plan, didn't you?