9. Complete the instructions with suitable adverbs. Use the adjectives in the box below to make the adverbs you need. You can only use each of them once.

angry • careful • direct . firm • immediate · patient
probable
proper safe
slow
strong
usual
.
.
.
How to Complain
Don't shout! Losing your temper or shouting (1)
won't help you. Keep
calm, speak (2)
but (3)
and make it clear that you
will not go away until someone listens to you (4).
Just shouting at the
shop assistant is not enough. Go (5)
to the top and ask to see the manager.
If the goods you have bought are not working (6)
or are damaged you
should get your money back (7)
Choose a time when the shop is busy
and make your complaint (8)
but in a polite way. Take photos of the
damaged goods, keep all receipts and guarantees (9)
and make copies
of any letters you have sent or received.
Seven days is (10)
long enough for the shop to reply so wait
(11)
before making a further complaint. If you are reasonable, you
(12)
get a fair amount of money back.