Lesson 9.Business correspondence Business correspondence means the exchange of information in a written format for the process of business activities. Business correspondence can take place between organizations, within organizations or between the customers and the organization. The correspondence refers to the written communication between persons. Hence oral communication or face to face communication is not a business correspondence. Correspondence is an essential part of business. In spite of telephone, telex, telegraphic and faximile communication the writing of letters continues; in fact most telephoned and telegraphed communications have to be confirmed in writing. Every letter no matter what kind it is, should be laconic, precise, to the point, and positive. Letters are written on various occasions and on various subject matters. Many business letters are connected with establishing business relations, doing business and various miscellaneous questions.
Business letters are the most formal method of communication following specific formats. They are addressed to a particular person or organization. Letters of inquiry.
• Lettersofclaim/complaints
• Lettersofapplication
• Lettersofapproval/dismissal
• Lettersofrecommendations
• Lettersofpromise
Official letters can be handwritten or printed. Modernisation has led to the usage of new means of business correspondence such as E-mail and Fax. E-mail is the latest formal method of business communication. It is the most widely used method of written communication usually done in a conversational style. It is used when there is a need to communicate to large audience in an organization.
Vocabulary:
essential-существенный, неотъемлемый
inspiteofsmth-несмотря на что-либо
toconfirminwriting-подтвердить в письменном виде
precise-точный, ясный
tohepoint-по существу
occasion-случай, повод
onvariousoccasions-по различным поводам
subject-содержание
to be connected with smth-бытьсвязаннымсчем-либо
to establish-установить
to establish business relations-
miscellaneous-разный

Answer the questions:
1.What kinds of communication are mainly used in business?
2.Why businessmen cannot do without business letters?
3.What are the main characteristics of a business letter?
4.What are the forms of business writing?
5.What do you use in modern times for business communication?

Task 1.Insert a suitable modal verb(can / may)
1. you see anything in this dark room?
2. I borrow your rubber, please? Yes, of course you .
3. Kate speakEnglish.
4. Mike has got many books so he read them.
5. I borrowyourpen?
6. Only a person who knows the language very well answer such a question.
7. Most children slide on the ice very well.
8. You find any kind of information on the Internet.
9. British Parliament issue laws and form the budget.
10. I try on this coat?

Task 2. Insert a suitable modal verb(must / can / need)
1. Sonia practise so much if she wants to take part in the marathon.
2. If you want to improve your English, you work very hard.
3. You not come to help them tomorrow: the work is done.
4. You not change the whole text as the beginning is all right.
5. John not tell us the rules of the game: we know them.
6. We not afford to pay the bill.
7. It is already six o’clock. We hurry if we don’t want to be late.
8. She decorate a room nicely.
9. You take care of your parents.
10.We stay with my brother when we are in Paris.
Task 3.Fillin the blanks in the dialogue, guided by the rules of business communication:
Receptionist: Good morning, sir.
Mr. Brown:
Receptionist: Please, take a seat for a moment, sir. I’ll ring through to his office and tell him you are here.
Mr. Brown:
Receptionist: Mr. Brown. Mr. James’ secretary is just coming down to meet you. She’ll take you up to his office.
Mr. James’ secretary: Mr. Brown?
Mr. Brown:
Mr. James: I’m happy to see you. We haven’t met for ages. How are you?
Mr. Brown:
Mr. James: Thank you. I hope you had a very good trip.
Mr. Brown:
Mr. James: Oh, it is nasty. We hate it. But it can’t be helped.
Mr. Brown:

Task 4.Compose a business letter on the model