1. What positions in the organizational hierarchy does Top-Level Management include? a) departmental and division heads and managers
b) first-line managers, foremen, supervisors c) board of directors and chief executives 2. What are the areas of management specialization?
a) Financial managers, operations managers, marketing managers, human resources managers, administrative managers.
b) Financial managers, operations managers, top managers, human resources managers, administrative managers.
c) Financial managers, operations managers, marketing managers, middle managers, administrative managers.
3. How is strategic thinking defined? Don't take
a) as a listening process applied by an individual in achieving a goal
. b) as a reading process applied by an individual in achieving a goal.
c) as a thinking process applied by an individual in achieving a goal.
4. What is operations management?
a) administration of sales practices to create the highest level of efficiency possible within an organization.
b) administration of business practices to create the highest level of efficiency possible within an organization.
c) administration of business practices to create the lowest level of efficiency possible within an organization.
5. What is risk management process?
a) identify risk, assess risk, control risk, review controls.
b) identify risk, check risk, control risk, review controls.
c) identify risk, ignore risk, control risk, review controls.
6. What does IT management focus on?
a) how to make information exchange operate efficiently.
b) how to make information field operate efficiently.
c) how to make information systems operate efficiently.
7. What are three main areas of the HR manager's responsibilities?
a) Controlling, employee compensation and benefits, defining work.
b) Staffing, employee debt and benefits, defining work.
c) Staffing, employee compensation and benefits, defining work.
8. What is business ethics?
a) a set of moral guidelines that influence how a company serves its customers and treats its employees.
b) a set of moral guidelines that influence how a company serves its customers and controls its employers.
c) a set of moral guidelines that influence how a company serves its customers and guides its employees.
9. What are essential parts of a business letter?
a) The heading, the inside address, the salutation, the body of the letter, the complimentary close.
b) The heading, the inside address, the salutation, the body of the letter, the complimentary close, the signature
c) The inside address, the salutation, the body of the letter, the complimentary close, the signature.
10. What is sales message?
a) a message that informs, persuades, calls to action, and closes the sale.
b) a message that informs, persuades, calls to action, and stops the sale.
c) a message that informs, controls, calls to action, and closes the sale.