Match the telephone expressions in a with the responses in b. they are from different telephone conversations. a a) hello, this is robert parker. b) i’m afraid the line’s busy. c) could you spell that, please? d) my telephone number is 027 6634. e) could i speak to mr. adams, please? f) i’d like some information, please. g) thank you for your help. h) hold the line please. b 1. sorry. what that double six? 2. yes, speaking. 3. you’re welcome. thanks for calling. 4. ok. i’ll call back in a hour. 5. ok. i’ll hold. 6. hello. how can i help you? 7. certainly. what would you like to know? 8. certainly. it’s j-a-c-k-s-o-n.